Services
Offered
| Remote Viewing of Security Cameras App |
| Device Monitoring |
| Internet Speed Test Monitoring |
| Internet Uptime Monitoring |
| Internet Security Patches and Updates |
| Remote Rebooting |
| Priority Service |
| Email and Phone Support |
| Loaner Equipment whiles yours is repaired |
| Yearly 25 point System Checkup & Cleaning |
| Charter, Direct TV or AT&T Advocate Service |
| Programming Changes to Savant System by Fusion Remotely or Onsite
|
| Discount off equipment upgrades |
| Discount off equipment replacement |
| Service Plan Cost - billed quaterly: |
A la Carte
Quaterly Services Available
| $45 |
| Reactive |
| Not Included |
| Not Included |
| Std. Hourly Rate |
| Std. Hourly Rate |
| Next Available |
| Normal Business Hours |
| Not Available |
| Std. Hourly Rate |
| Not Available |
|
Std. Hourly Rate |
| Not Available |
| Not Available |
| Pay as you go |
Gold
Service
Plan
| Included |
| Reactive |
| Included |
| Included |
| Not Included |
| Up to 8x per yr |
| Within 48 Hours |
| Extended Hours |
| Not Included |
| Not Included |
| Not Included |
| Up to 1 times per yr (Max 2 Hours) |
| 5% |
| 10% |
| $79/month |
Platinum
Service
Plan
| Included |
| Proactive |
| Included |
| Included |
| Included |
| Unlimited |
| Within 24 hours |
| 24/7 |
| Included |
| Included |
| Included |
| Up to 2 times per year (Max 4 hours total) |
| 8% |
| 10% |
| $269/month |
Service Calls
After Standard Warranty Period listed on original proposal
| Tech Service call Hourly Rate after 6 months |
| First Hour of Service call - includes trip charge |
| After Hours and weekend Onsite Support |
| On Site Programmer Hourly Rate after 90 days |
Service Plans
A la Carte Quaterly Services Available
Remote Viewing of Security Cameras App: $45
Device Monitoring: Reactive
Internet Speed Test Monitoring: Not Included
Internet Uptime Monitoring: Not Included
Internet Security Patches and Updates: Std. Hourly Rate
Remote Rebooting: Std. Hourly Rate
Priority Service: Next Available
Email and Phone Support: Normal Business Hours
Loaner Equipment while yours is repaired: Not Available
Yearly 25 point System Checkup & Cleaning: Std. Hourly Rate
Charter, Direct TV or AT&T Advocate Service: Not Available
Programming Changes to Savant System by Fusion Remotely or Onsite: Std. Hourly Rate
Discount off equipment upgrades: Not Included
Discount off equipment replacement: Not Included
Gold Service Plan
Remote Viewing of Security Cameras App: Included
Device Monitoring: Reactive
Internet Speed Test Monitoring: Included
Internet Uptime Monitoring: Included
Internet Security Patches and Updates: Not Included
Remote Rebooting: Up to 8x per year
Priority Service: Within 48 hours
Email and Phone Support: Extended Hours
Loaner Equipment while yours is repaired: Not Included
Yearly 25 point System Checkup & Cleaning: Not Included
Charter, Direct TV or AT&T Advocate Service: Not Included
Programming Changes to Savant System by Fusion Remotely or Onsite: Up to 1 time per year (Max 2 hours)
Discount off equipment upgrades: 5%
Discount off equipment replacement: 10%
Cost Billed Quarterly: $79/month
Platinum Service Plan
Remote Viewing of Security Cameras App: Included
Device Monitoring: Proactive
Internet Speed Test Monitoring: Included
Internet Uptime Monitoring: Included
Internet Security Patches and Updates: Included
Remote Rebooting: Unlimited
Priority Service: Within 24 Hours
Email and Phone Support: 24/7
Loaner Equipment while yours is repaired: IncludedYearly 25 point System Checkup & Cleaning: Included
Charter, Direct TV or AT&T Advocate Service: Included
Programming Changes to Savant System by Fusion Remotely or Onsite: Up to 2 times per year (Max 4 hours total)
Discount off equipment upgrades: 8%
Discount off equipment replacement: 10%
Cost Billed Quarterly: $269/month
A la Carte Monthly Customer
Tech Service call Hourly Rate after 6 months: $100
First Hour of Service call - includes trip charge: $175
After Hours and weekend Onsite Support: $190
On Site Programmer Hourly Rate after 90 days : $120
Gold Service Plan Customer
Tech Service call Hourly Rate after 6 months: $90
First Hour of Service call - includes trip charge: $95
After Hours and weekend Onsite Support: $160/ Hour
On Site Programmer Hourly Rate after 90 days : $100
Platinum Service Plan Customer
Tech Service call Hourly Rate after 6 months: $80
First Hour of Service call - includes trip charge: $80
After Hours and weekend Onsite Support: $140/ Hour
On Site Programmer Hourly Rate after 90 days : $90
