At our smart home automation company, we value customer service more than anything. We aim to make all our Ladue projects a white glove experience for our clients, whether it’s a full smart home upgrade or installing a . Don’t take our word for it; below we’ve highlighted some of their feedback so you can hear it straight from St. Louis homeowners and businesses.
Jeff, this is why I appreciate you and your company’s employees soo much!! You’re at your best when it comes to problem solving . This is one of the keys to your success. You have a great team of knowledgeable employees who care about making sure the job gets done right. Thanks for another well done job!!!
- Naples Florida Homeowner
We had motorized dual shades by Alta installed on the first level of our home. We absolutely love them! After first seeing a similar product on a home tour, I took a photo of the blinds and reached out to Chris to see if he offered anything like them. He was able to bring me a working sample and a book full of fabric choices. They installed all of the blinds perfectly and we couldn’t be more pleased with the finished product. Thank you Fusion Media Systems!
- Ashley Fish
This letter is to serve as a valid recommendation for both ownership and staff of Fusion Media and Electrical Systems. I have been in and around the construction industry for over three generations. I have owned my own business since 1997. I have had experience on hundreds of jobs including both residential and commercial. Ranging in price from $10,000 to over $26 million. I feel like my success has been built and supported by all the trades and vendors that I have been blessed to be surrounded by.
The level and expectation of each client varies but the one constant is the desire for perfection. I have had the pleasure of working on several jobs with Fusion and they always fit the bill perfectly. From the very start of a project and long past occupancy, they go above and beyond to help achieve that "perfection." Everyone I have experienced in the field is pleasant and professional. Their work is very precise and clean. I never have to hold their hand or babysit them. They are reliable, consistent, professional, organized, managed well and do extremely clean work. Their design implementation, termination and programming are second to none.
It is a very good feeling whether I need them for a small 3500 sq. ft./$30,000 project or a 40,000 sq. ft. $900,000 project (which they did in Lake St. Louis), they bring the same expertise and talent to the table.
I would and will continue to refer Fusion first for any and all low voltage needs.
- Greg Terbrock
Greg Terbrock Design Build LLC
I want to give a strong endorsement of Shawn Hagan and Fusion. Higginbotham Brothers has been building high-end homes and renovations for over 60 years and has always insisted on the highest quality work from our subcontractors. This applies not only to the quality of the material they are using, but the quality and professionalism of their salespeople and technicians as well.
I have known and have been working with Shawn Hagan for 6 years. One of the biggest challenges we face in the custom home market is keeping up with technology, especially home integration. Shawn is very knowledgeable of the products and technology she is selling. Fusion caters to our market. Shawn has put together a team we can count on to keep up with the changes in the industry. Jeff Praechter joined her and brings his extensive experience in lighting controls, AV design, and project management with him. The Fusion team can close a deal and follow-up with an organized schedule and installation every time.
- Bruce Korn
Owner, Higginbotham Brothers Inc.
In selecting an A/V company, we wanted to make sure that the design allowed for as much flexibility as possible allowing for future expansion as our needs may change. The system that was designed and delivered was more then what we expected. Jeff introduced us to technologies that really opened our eyes such as lighting control that would help to simplify our everyday life. It has made going to bed at night much easier by being able to press one button to turn off all of the lights, not having to run around the house turning them off one by one. Throughout the whole process, Jeff has been very responsive to our needs to make changes during the construction process as well as coordinating everything to make sure that everything was up and running just in time for our move in. Lifestyle changes to the system have been made with ease now that we have lived in the house and have begun enjoying our new systems.
- Joseph Sellinger
Client
Having worked with many different home automation companies over the years, I found it refreshing to find one that truly understands what they are doing. Shawn and her people listen to what the customer wants and then actually deliver on that. In this day and age of profit-first companies, it's nice to find one who puts the needs and happiness of their customers first.
- Jay Shekelton
Home Owner and lifelong customer
Chris and David gave our staff a great presentation. They are very professional and always available for technical assistance.
- Stephen Patton
A very professional organization. I would recommend Fusion for any of your media applications.
- Alan Glen
Johnson Development has been lucky to have a strong relationship with Fusion's staff for approximately 11 years.
They are a strong subcontractor and we truly appreciate their superior customer support. We find they are very attentive to us, as a builder, and to our clients, from the beginning of a building project to the end.
They anticipate our needs and are proactive with our carpenters. For our jobs that have built-ins and special requirements, we can rely on them in every case. They show great attention to detail, are extremely organized, and help us in keeping many satisfied customers.
- Roger Johnson
Johnson Development
DeShetler Homes, Inc., has used Shawn Hagan for all of our clients' electronics and designs for jobs ranging from $25,000-$500,000. We have complete trust and confidence in her technicians, programmers and design staff. The entire team is easy to work with. Our home owners get the attention they demand from the time we are digging the foundation until years after they have moved in. We provide Shawn with an allowance to be used in our display homes. Not only is her accuracy with our budget excellent, her attention to detail is unsurpassed.
- Glenn Arnold
DeShetler Homes, Inc.
I have worked with numerous low voltage companies in town and I could not find one I liked until I met Shawn and Jeff from Fusion Media Systems. As a residential real estate developer, I have used Fusion on my own projects and referred them to numerous buyers. Everyone has been impressed with their work. Shawn and Jeff listen to clients' needs and design systems around what the client wants whether it is a super sophisticated or a very simple low voltage system.
Fusion flawlessly installed a system in my 80-year-old house built out of plaster and concrete. No job appears to be too complicated for Fusion. They are the best in the business!!
- Joshua Corson
Visionary Capital/Visionary Construction
I want to take this time to express how happy Renee and I are about the motorized shades and draperies, lighting control system, and audio/video systems that Fusion installed in our condo at The Crescent. The entire process from the original meetings, selecting our products, the installation, and the setup and service has been nothing less than outstanding. Early on when we had the television with a mind of its own, you showed persistence in chasing the ghost. You all never gave up or disappeared. Although at times Renee and I were frustrated, we knew that you and your team took the problem as seriously as did we did. Your services go a long way. We are very happy with our systems and your commitment to make them all work seamlessly. Your attentiveness before, during, and after the sale and installation is the way a business should be run.
- Renee and Andrew Bell
I have worked with Shawn and Jeff since 2006. My first experience, with Shawn and Jeff, placed us in a high end, high design condominium that required tedious amounts of research and analysis. The job included miles of wiring to control the audio, visual, lighting, shades, computers and phones. The job was a complete success. Shawn and Jeff provided timely service with solutions. Upon completion of the first project, we rolled into several more seamless projects. The service has always been first rate and I refer all of my clients to Fusion Media Systems.
- Jim Byrne
Byrne Construction Services
We just had some Lutron motorized shades installed by Fusion Media Systems and we couldn't be more pleased with the final product and the entire process. Shawn's crew was exceptional and Stacy did a wonderful job of helping us select the best product for our home. Thank you!
- Bob Strate
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1254 Hanley Industrial Ct.
Brentwood, MO 63144
by appointment only
phone: 314-395-8888